Unified Communication (UC) is the convergence of different standalone business communication applications to bring about new flexibility to deliver unprecedented level of connection to distributed workforce.
UC is taking voice over internet protocol (VoIP) or IP Telephony as it is sometimes called, to a higher level, transforming desk phones, mobile phones, personal computers and other communication applications into a single robust communication interface.
There's no gain saying that companies today must empower their employees to respond more quickly to customers and eliminate communication obstructions in order to gain competitive advantage and increase profitability.
UC, when built into business processes will easily achieve this and also help to cut costs, reduce cycle time, cut human latency, improve the customer experience and revenues and generally increase business productivity.
UC enables users with different communication devices such as Personal Computer, Mobile, Web, and Telephone to closely collaborate and take timely decisions across the organisation.
It seamlessly blends different communication devices and applications as mentioned above together as a single platform so that users can easily communicate with each other any time and any place with any device in the most reliable manner.
For example, a UC user can switch from a mobile phone to desk phone or click to call the sender of an email, or can escalate with just a mouse click an Instant Message (IM) exchanges into a phone call or even a conference call (voice or video), bringing others on board as many times as needed.
UC delivers all this integrated services to you wherever you are in your chosen format, and entrenches new capabilities presented in a simpler and easy to use formats not found in disparate communication systems.
Please talk to Phinet your exact UC communication needs.
