Internet Protocol (IP) Telephony or Voice over Internet Protocol (VoIP) technology enables voice communications to run on data networks, these data networks can be Local Area Networks (LANs) within organizations local offices or Wide Area Networks (WANs) connecting distributed enterprise branches.
One of the many compelling benefits it offers is that it allows both voice and data traffics to utilize a single network cable infrastructure, eliminating the need for separate voice cabling system.
For multi-sites organisations, IP voice traffic take advantage of their existing data network connectivity between these sites or branches. This solution also allow the branches and mobile workers of multi-sites organisations to leverage the capabilities of the main office robust IP phone system such as interactive voice response (IVR), auto attendants, private dial plans (FREE inter branch calling), call transfer, voice mail and access to the corporate directory regardless of their location.
It allows them to use central phone system functions just as if they were working in the main office.
Phinet IP Telephony and Contact Centre solution improve the performance of customer touch points throughout the enterprise for more efficient operations, more loyal and satisfied customers, and more profitable business outcomes.
Note: We can integrate your existing phone system with this solution, so you don't necessarily have to discard whatever you presently have.
